Terms and conditions
These terms govern purchases on enex.ge (the "Website"). By placing an order you confirm that you have read and accept these terms, the Returns Policy and the Privacy Policy.
1. Seller
Enex Solutions LLC (შპს „ინექს სოლუშენს“), ID code 405646038, legal address: 63a Shermadini St., Dighomi village, Tbilisi, Georgia; actual address: 56 Tsereteli Ave., Tbilisi; email: info@enex.ge; phone: +995 511 722 622 (the "Company").
2. Account
2.1. Placing an order requires registration and confirmation of your email/phone.
2.2. You are responsible for the accuracy of the data you provide and for keeping your password secret.
3. Prices and products
3.1. Prices are in GEL and include VAT. The delivery fee is shown separately at checkout.
3.2. Prices, stock and specifications are updated from supplier data. The price shown when the order is confirmed applies to the order.
3.3. Products marked "Price on request" are not sold online — we will tell you the price and lead time when you contact us.
3.4. Photos are illustrative; the exact model and specifications are stated on the product page.
3.5. If a price is shown with an obvious technical error (e.g. far below cost), the Company will notify you and offer the correct price or a full refund.
4. Orders and stock reservation
4.1. When you place an order, in-stock items are reserved for you: 20 minutes for card payment, 3 days for bank transfer or POS terminal payment. An order not paid within this period is cancelled automatically.
4.2. For items marked "Pre-order" or "In transit", the Company will confirm the delivery date after the order.
4.3. The contract is concluded when payment is confirmed. If an item cannot be delivered, the Company will contact you and refund the amount paid in full.
5. Payment
- Online, on the bank's payment page: JSC Bank of Georgia or JSC TBC Bank (Flitt) — by card, instalments or points. Card data is not passed to the Company;
- Bank transfer, based on the invoice sent to your email;
- Card on delivery, via POS terminal.
6. Delivery
Delivery times and fees are set out on the "Delivery terms" page. Please check the packaging and contents when you receive the item.
7. Returns and warranty
Returns follow the Returns Policy (14 calendar days, with the statutory exceptions shown on the product page). Warranty terms are on the "Warranty" page.
8. Liability
The Company is not liable for damage caused by improper installation or use of an item. These terms do not limit the consumer's statutory rights.
9. Disputes and changes
9.1. These terms are governed by the laws of Georgia. Disputes are settled by negotiation, failing which by the courts of Georgia.
9.2. The Company may change these terms; orders already placed are governed by the terms in force when they were placed.
10. Contact
info@enex.ge · +995 511 722 622 · Mon–Fri 10:00–18:00